The judges will be looking at builders’ merchants’ customer service initiatives for the period commencing January 2016 to the present day, whether as part of the business overall or specific service agreements with particular customers.
Include explanations of why the company decided to introduce fresh initiatives, what they were, how they were implemented and the impact they have had on the merchant’s relationship with its customers.
Details of how successful the initiative was and the benefits it brought to both the merchant and the customer should be included. Judges will look favourably on nominations which include testimonials from the customers concerned.
Guideline: 500-850 words.